MONEY-BACK GUARANTEE

At PleasureZoom.com, we believe in providing high-quality sex dolls/toys and services that meet our customer’s needs and exceed their expectations. We understand that sometimes things may not go as planned, which is why we offer a 100% satisfaction guarantee on all of our products. We are confident in the quality of our products and want you to feel confident in your purchase. Our money-back guarantee ensures that you can shop with peace of mind, knowing that if you are not completely satisfied with your purchase, you can return it for a full refund. Thank you for choosing our company and trusting us to provide you with the best products and services possible.

What Do We Guarantee?

Authentic Guarantee
All dolls at PleasureZoom.com are 100% authentic. We are a verified official sex doll supplier/distributor of many reputed manufacturers and we are authorized to import sex dolls worldwide. 

 

 

Brand New & Perfect Condition Guarantee
All sex dolls will arrive in new and original condition, in working condition, and exactly as described/shown on the website.

 

 

Quality Control
We have established a strict quality control system, and every doll is thoroughly inspected and tested before leaving our studio with firm privacy-preserving packaging and guaranteed logistics. We perform a quality check on your dolls before we ship them to you. Therefore, there will be unlikely any damage or defects on your dolls.

 

 

100% Satisfaction
With first-class service of 5-star ratings and as an industry-leading retailer, PleasureZoom is always the best store to buy premium quality sex dolls around the world. We offer factory pictures to ensure that you are satisfied with all the details before shipment. If there is any mistake with your order (defects or wrong shipment) on receipt of your doll, we will fix it or replace it.

How Does The Money-Back Guarantee Work?

Upon receiving your doll, it is crucial to inspect it thoroughly, from head to toe, and take photos or videos of the unboxing process. Please refrain from using the doll until you have completed the inspection and ensured it is in perfect condition.

 

If you find that your doll is damaged or grossly different from the description provided, please contact our support team immediately with as much detail as possible, including clear photos and videos. Our team will work with you to diagnose the issue and provide compensation accordingly, which may include a replacement, partial refund, or full refund, depending on the degree of damage to the doll.

 

  • Incorrect Dolls: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
  • Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
  • Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. 

What'S Not Covered By The Money-Back Guarantee?

Minor Blemishes
Minor defects are not considered damage and are not covered by our money-back guarantee. Minor blemishes include skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, minor differences and inconsistencies with facial makeup, and/or body makeup. These blemishes can be fixed according to PleasureZooms suggestions.

  • Finger & Toe Nails – The nails on the dolls may become loose during shipping or after you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
  • Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
  • Minor skin blemishes and slight changes in skin surface caused by the manufacturing process (such as injection sites and mold seam lines, scars on top of silicone heads, etc.) are not considered defects and are not covered by our money-back guarantee.
  • Minor damage caused by the courier/shipping company is easily repaired, such as minor scrapes on the skin, bent neck, etc. PleasureZoom can provide assistance and repair tools. Customers should make reasonable repair attempts based on PleasureZoom’s recommendations.
 

Handmade
All sex dolls here are handmade. Therefore, each doll is slightly unique, so there will be slight differences. You will receive photos of your doll before it is shipped from the factory. If the details are significantly different from your expectations, we will correct them at your request before the doll leaves the workshop. Please ensure that our email (service@PleasureZoom.com) is not blocked to receive our email information in time.

  • The doll’s facial makeup, areola color, vagina color, etc. will have slight differences due to different screen displays or manual makeup, etc., which is allowed. We have made our efforts to recreate the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%.
  • Please allow a slight 1-3cm difference due to manual measurement.
 

Heating and Moaning
Some manufacturers don’t cover this. So we recommend you purchase a heating blanket instead of a heating option. Please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it disconnected while you use it.

 

User Damage
User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. After you submit a damage report, if any damage is believed to have been caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes hyperextension of the limbs, fracture of the skeleton, and tearing of the opening. We reserve the right to review the doll and assess the source of damage based on all information provided. The final decision will be at the sole discretion of PleasureZoom.

 

Used Dolls/Toys
Sex dolls/toys are extremely personal products. Any dolls/toys which have been used will not be eligible under the guarantee. But we’ll do our best to suggest a fix for you.

NEED ANY HELP?

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